westridge.io
CX Agent Starter · CX AI Agent Pilot

Answer the 20 questions
that come in
every day.

A 3-week, fixed-price pilot that draws on your top 100 support documents to answer your most common customer questions automatically, through a chat widget on your site that's connected to your helpdesk.

3 weeks
Delivery timeline
$12,500
Fixed price
Start your pilot →See what's included
Who this is for
Support teams buried in routine questions

Your agents are answering the same questions every day. You know the 20–30 questions that make up 60–70% of your tickets. CX Agent Starter automates those — freeing the team for complex cases.

Zendesk, Intercom, Freshdesk or HubSpot users

CX Agent Starter integrates with one of these four helpdesks. Common questions are answered automatically. Tickets that need a human arrive with a transcript already attached.

25–500 employee companies

Large enough to have a defined support function and a meaningful FAQ library. Small enough that a pilot (100 documents, 20–30 question types) covers most of your inbound volume.

Teams with an existing help center

You already have FAQs, policy docs or help articles. CX Agent Starter works from what you already have — it doesn't require you to write new documentation before deployment.

What's included

Six components.
Delivered in 3 weeks.

01
Up to 100 support documents loaded

FAQs, help center articles, policy documents and product guides are loaded into a searchable knowledge store, so the AI can find the right answer. Supported formats: PDF, DOCX, TXT, HTML. Document preparation guidance provided.

Up to 100 documentsSearchable knowledge storePDF · DOCX · TXT · HTMLPrepared and tested
02
Automatic answers to your top 20–30 questions

Using your ticket volume data (or a structured FAQ review if data is unavailable), we identify the 20–30 questions you get most. The AI answers them when it’s confident, and hands the conversation to your team when it isn’t.

20–30 common questions coveredConfidence level tuned to youAnswer or hand offPrioritized by your ticket data
03
Chat widget for your website

A chat window for your website, help center or support portal. Includes chat history, thumbs-up/down feedback and a clear way to reach a person at any time.

Chat widgetWebsite · help center · support portalSession historyEasy hand-off to a person
04
Hand-off to your team, with the transcript

When the AI isn't confident enough to answer, the chat passes it to your support team with the full conversation attached. Routing to several queues comes with the full CX AI Agent.

Hand-off with full transcriptOne support queueNo question falls through the cracks
05
One helpdesk integration

Native integration with your chosen helpdesk: Zendesk, Intercom, Freshdesk or HubSpot Service Hub. Answered questions are logged. Handed-off tickets arrive with the transcript and question type attached.

Zendesk · Intercom · Freshdesk · HubSpotAnswer loggingHand-offs labeled by question type
06
Tested on 20 real scenarios

Before handoff, 20 representative support scenarios are tested: questions it should answer, questions it should hand off, unusual cases and off-topic questions. It must handle every one correctly before go-live.

20 test scenariosAnswer and hand-off coverageUnusual and off-topic questionsResults documented
Scope boundaries
Within scope
  • ✓Up to 100 documents
  • ✓20–30 common questions answered automatically
  • ✓1 helpdesk integration
  • ✓Chat widget (1 site)
  • ✓Basic answer-or-hand-off routing
  • ✓Tested on 20 real scenarios
  • ✓3 months of support and tuning, up to 10 hours a month
Excluded from this engagement
  • —Routing to several queues (full CX AI Agent)
  • —Multi-helpdesk integration
  • —AI help for your agents (full CX AI Agent)
  • —Customer-mood tracking (full CX AI Agent)
  • —Text and phone hand-offs
  • —Outbound campaigns
  • —Multilingual support
  • —Custom single sign-on
Investment

Fixed price.
One clear number.

Standard
$12,500
50% at signing · 50% on delivery
  • ✓Full scope as described above
  • ✓3-week delivery
  • ✓3 months of support and tuning included, up to 10 hours a month
  • ✓Client owns all IP on delivery
  • ✓Optional from month 4: AI Optimization at $250/mo

Need AI help for your agents, customer-mood tracking or routing to several queues? CX AI Agent is the full build.

See CX AI Agent →
Custom scope

Need it shaped
around your business?

Any engagement can also be built to your own scope, starting at $10,000. We begin with discovery, then agree the output and the price in writing before any work starts. It's never an open-ended hourly bill. The terms match the packaged build: fixed price, a person approves every change and you own everything we build.

Scope a custom CX Agent Starter engagement →

Automate the routine.
Free your team for the rest.

Book a 30-minute scoping call. We review your ticket volume, identify your most common questions and lock in the fixed price before any commitment.

Book a scoping call →View all solutionsNot sure? Get the assessment first