CX AI
Agent
Resolve Tier 1 support instantly. Route the rest with full context.
Your support team is handling the same questions every day. Customers wait hours for responses that could have been resolved instantly with the right information — while skilled agents spend their time on repetitive FAQs instead of complex cases that require human judgment. The CX AI Agent deploys an always-on AI service agent that resolves routine inquiries instantly, routes complex cases to the right human with full context, and continuously improves based on your actual ticket history.
Production Claude API agent with RAG-backed knowledge of your product documentation, FAQs, policies, troubleshooting guides, and support history. Deployed as an embedded React chat widget on your website, help center, or internal portal.
Automated resolution of Tier 1 inquiries — password resets, billing FAQs, product how-tos, policy questions — without human intervention. Escalation logic routes unresolved issues to the appropriate agent queue with full conversation transcript.
Ingestion of up to 300 support documents (PDFs, Word, HTML help articles). Semantic chunking, metadata tagging, and freshness workflow — when documents update, re-ingestion is triggered automatically.
Real-time suggested responses surfaced to human agents during live conversations. Retrieves relevant knowledge base articles, prior ticket resolutions, and policy excerpts as the agent types. Reduces handle time without replacing the agent.
Incoming support requests via SMS or phone routed through the same classification engine as web tickets. Urgency detection triggers immediate escalation to the right queue with full context attached.
Incoming tickets classified by intent, urgency, and category. Routing rules configured to your team structure. Weekly report covering deflection rate, CSAT proxy, escalation rate, and trending issue clusters. 40-scenario QA suite and 30-day support window included.
- →Tier 1 ticket deflection — customer submits a support request, agent resolves it instantly from the knowledge base without queue entry, targeting 35–50% deflection of total volume
- →Billing and account FAQ resolution — common billing inquiries resolved without agent involvement, freeing the queue for high-complexity issues
- →Product troubleshooting — step-by-step resolution guides surfaced in real time from your documentation library, reducing escalation to Tier 2 engineering
- →Agent assist during live chat — human agent types a reply, AI surfaces the three most relevant knowledge base articles and a suggested response draft before the agent sends
- →SMS support routing — customer texts a support number, AI classifies the issue and either resolves it automatically or routes to the correct agent queue with full context
- →Escalation with context — when a conversation exceeds agent scope, the full transcript, sentiment score, issue category, and customer history are pushed to the queue so the receiving agent starts informed
Companies with 25–500 employees running a customer-facing support function on a standard helpdesk platform (Zendesk, Intercom, Freshdesk, or HubSpot Service Hub) experiencing high Tier 1 ticket volume, inconsistent response times, or agent capacity constraints. Ideal for SaaS companies, professional services firms, and managed service providers where support quality directly affects retention.
- —More than one helpdesk platform integration (additional integrations at $3,500 each via change order)
- —Multilingual agent capabilities — English only; additional languages available via change order at $4,500 per language
- —Outbound proactive messaging campaigns — this package handles inbound support, not outbound notifications
Not ready to commit to the full package? The CX Starter ($12,000) ingests 100 support documents and deploys a deflection engine with helpdesk integration in 3 weeks. The full fee credits toward this package.
Deflect the repetitive.
Elevate the complex.
Book a 30-minute scoping call. We review your ticket volume, confirm the helpdesk integration, and lock in the fixed price before any commitment.