CX Starter · CX AI Agent Pilot
Deflect the 20 questions
that come in
every day.
A 3-week, fixed-price pilot that ingests your top 100 support documents and deploys a ticket deflection engine targeting your highest-volume FAQ intents. Built with a React chat widget and integrated with your helpdesk. $5,000 of the fee credited toward the full CX AI Agent if you upgrade.
$8,400
Ecosystem Partner price
$7.5K
Credit toward full package
Who this is for
Support teams drowning in Tier 1 volume
Your agents are answering the same questions every day. You know which 20–30 intents account for 60–70% of your ticket volume. CX Starter automates those — freeing the team for complex cases.
Zendesk, Intercom, Freshdesk, or HubSpot users
CX Starter integrates with one of these four helpdesks. Tickets that match a deflectable intent are answered automatically. Tickets that need a human arrive with a transcript already attached.
25–500 employee companies
Large enough to have a defined support function and a meaningful FAQ library. Small enough that a pilot-scale deployment (100 docs, 20–30 intents) covers the majority of inbound volume.
Teams with an existing help center
You already have FAQs, policy docs, or help articles. CX Starter ingests what you have — it doesn't require you to write new documentation before deployment.
What's included
Six components.
Delivered in 3 weeks.
Up to 100 support documents ingested
FAQs, help center articles, policy documents, and product guides are chunked, embedded, and stored in Pinecone. Supported formats: PDF, DOCX, TXT, HTML. Document preparation guidance provided.
Up to 100 documentsPinecone vector storePDF · DOCX · TXT · HTMLPrepared and tested
Ticket deflection engine — top 20–30 FAQ intents
Using your ticket volume data (or a structured FAQ review if data is unavailable), we identify the 20–30 highest-frequency intents. The deflection engine is tuned to these intents with a confidence threshold above which it deflects, and below which it escalates.
20–30 FAQ intents coveredConfidence threshold tuningDeflect / escalate logicVolume-data driven prioritization
Embedded React chat widget
A React chat component deployable to your website, help center, or support portal. Includes session history, a feedback mechanism (thumbs up/down), and a visible escalation path so users always know they can reach a human.
React widgetWebsite · help center · support portalSession historyVisible escalation path
Basic escalation routing with transcript
When a query doesn't meet the deflection threshold, the chat routes it to human support — with a full transcript of the conversation already attached. No multi-queue routing in this pilot scope.
Escalate with full transcriptSingle queue routingNo ticket lost to deflection failure
One helpdesk integration
Native integration with your chosen helpdesk: Zendesk, Intercom, Freshdesk, or HubSpot Service Hub. Deflected tickets are logged. Escalated tickets are created with transcript and intent classification attached.
Zendesk · Intercom · Freshdesk · HubSpotDeflection loggingEscalation with intent classification
20-scenario QA suite
Before handoff, 20 representative support scenarios are tested: expected deflections, expected escalations, edge cases, and out-of-scope queries. System must pass all deflect/escalate tests correctly before go-live.
20 test scenariosDeflect and escalate coverageEdge case and out-of-scope testingResults documented
Scope boundaries
Within scope
- ✓Up to 100 documents
- ✓20–30 deflectable FAQ intents
- ✓1 helpdesk integration
- ✓React chat widget (1 deployment)
- ✓Basic deflect/escalate routing
- ✓20-scenario QA suite
- ✓30-day defect warranty
Excluded from this engagement
- —Multi-queue helpdesk routing (full CX AI Agent)
- —Multi-helpdesk integration
- —Agent assist features (full CX AI Agent)
- —Sentiment analytics (full CX AI Agent)
- —SMS/phone escalation routing
- —Outbound campaigns
- —Multilingual support
- —Custom SSO/auth
Investment
Fixed price.
$7,500 credit on upgrade.
Standard
$12,000
50% at signing · 50% on delivery
- ✓Full scope as described above
- ✓3-week delivery
- ✓30-day warranty (defects only)
- ✓Client owns all IP on delivery
- ✓$5,000 credit toward CX AI Agent ($35,000)
Ecosystem Partner
$8,400
Requires 6-month retainer commitment
- ✓Full scope as described above
- ✓3-week delivery
- ✓30-day warranty (defects only)
- ✓Client owns all IP on delivery
- ✓$5,000 credit toward CX AI Agent ($35,000)
The upgrade path
CX Starter to
full CX AI Agent.
When your team asks for agent assist, sentiment analytics, SMS/phone escalation, or multi-queue routing, the upgrade conversation opens. The $5,000 credit applies and the $35,000 full package unlocks the complete CX layer.
CX Starter (you are here)
$12,000
100 docs · 20–30 intents · deflect/escalate · React widget · 1 helpdesk · 20-scenario QA
CX AI Agent (full package)
$35,000
Ticket deflection + agent assist + sentiment analytics + multi-queue routing + SMS/phone escalation + expanded corpus + 7–8 week delivery
Effective upgrade cost
$30,000
$35,000 full package minus $5,000 CX Starter credit = net $30,000 to upgrade
Deflect the repetitive.
Elevate the complex.
Book a 30-minute scoping call. We review your ticket volume, identify the top intents, and lock in the fixed price before any commitment.