westridge.io
CX Starter · CX AI Agent Pilot

Deflect the 20 questions
that come in
every day.

A 3-week, fixed-price pilot that ingests your top 100 support documents and deploys a ticket deflection engine targeting your highest-volume FAQ intents. Built with a React chat widget and integrated with your helpdesk.

3 weeks
Delivery timeline
$12,500
Fixed price
Start your pilot →See what's included
Who this is for
Support teams drowning in Tier 1 volume

Your agents are answering the same questions every day. You know which 20–30 intents account for 60–70% of your ticket volume. CX Starter automates those — freeing the team for complex cases.

Zendesk, Intercom, Freshdesk, or HubSpot users

CX Starter integrates with one of these four helpdesks. Tickets that match a deflectable intent are answered automatically. Tickets that need a human arrive with a transcript already attached.

25–500 employee companies

Large enough to have a defined support function and a meaningful FAQ library. Small enough that a pilot-scale deployment (100 docs, 20–30 intents) covers the majority of inbound volume.

Teams with an existing help center

You already have FAQs, policy docs, or help articles. CX Starter ingests what you have — it doesn't require you to write new documentation before deployment.

What's included

Six components.
Delivered in 3 weeks.

01
Up to 100 support documents ingested

FAQs, help center articles, policy documents, and product guides are chunked, embedded, and stored in Pinecone. Supported formats: PDF, DOCX, TXT, HTML. Document preparation guidance provided.

Up to 100 documentsPinecone vector storePDF · DOCX · TXT · HTMLPrepared and tested
02
Ticket deflection engine — top 20–30 FAQ intents

Using your ticket volume data (or a structured FAQ review if data is unavailable), we identify the 20–30 highest-frequency intents. The deflection engine is tuned to these intents with a confidence threshold above which it deflects, and below which it escalates.

20–30 FAQ intents coveredConfidence threshold tuningDeflect / escalate logicVolume-data driven prioritization
03
Embedded React chat widget

A React chat component deployable to your website, help center, or support portal. Includes session history, a feedback mechanism (thumbs up/down), and a visible escalation path so users always know they can reach a human.

React widgetWebsite · help center · support portalSession historyVisible escalation path
04
Basic escalation routing with transcript

When a query doesn't meet the deflection threshold, the chat routes it to human support — with a full transcript of the conversation already attached. No multi-queue routing in this pilot scope.

Escalate with full transcriptSingle queue routingNo ticket lost to deflection failure
05
One helpdesk integration

Native integration with your chosen helpdesk: Zendesk, Intercom, Freshdesk, or HubSpot Service Hub. Deflected tickets are logged. Escalated tickets are created with transcript and intent classification attached.

Zendesk · Intercom · Freshdesk · HubSpotDeflection loggingEscalation with intent classification
06
20-scenario QA suite

Before handoff, 20 representative support scenarios are tested: expected deflections, expected escalations, edge cases, and out-of-scope queries. System must pass all deflect/escalate tests correctly before go-live.

20 test scenariosDeflect and escalate coverageEdge case and out-of-scope testingResults documented
Scope boundaries
Within scope
  • ✓Up to 100 documents
  • ✓20–30 deflectable FAQ intents
  • ✓1 helpdesk integration
  • ✓React chat widget (1 deployment)
  • ✓Basic deflect/escalate routing
  • ✓20-scenario QA suite
  • ✓3 months of support and tuning, up to 10 hours a month
Excluded from this engagement
  • —Multi-queue helpdesk routing (full CX AI Agent)
  • —Multi-helpdesk integration
  • —Agent assist features (full CX AI Agent)
  • —Sentiment analytics (full CX AI Agent)
  • —SMS/phone escalation routing
  • —Outbound campaigns
  • —Multilingual support
  • —Custom SSO/auth
Investment

Fixed price.
One clear number.

Standard
$12,500
50% at signing · 50% on delivery
  • ✓Full scope as described above
  • ✓3-week delivery
  • ✓3 months of support and tuning included, up to 10 hours a month
  • ✓Client owns all IP on delivery
  • ✓Optional from month 4: Active Optimization at $250/mo

Need agent assist, sentiment analytics, or multi-queue routing? CX AI Agent is the full build.

See CX AI Agent →
Option B · Custom scope

Need it shaped
around your operation?

Every engagement can also be built to your own scope. We start from the same core platform and add the custom features defined during discovery and agreed with you before any work begins — so you get what your environment actually needs, on the same terms as the packaged build.

From $10,000

Custom engagements start at $10,000. The final price is agreed against the defined output before any work begins.

Starts with discovery

We map your environment, data and constraints before anything is quoted — no commitment to begin.

Priced against a defined output

The scope is written down and the price agreed before work starts. Never an open-ended hourly engagement.

Same core platform

Custom work extends the same production platform behind the packaged build — not a bespoke rewrite.

Same terms either way

Fixed price, fixed scope, a human gate on every write, and you own all configs, prompts and workflows.

Scope a custom CX Starter engagement →

Deflect the repetitive.
Elevate the complex.

Book a 30-minute scoping call. We review your ticket volume, identify the top intents, and lock in the fixed price before any commitment.

Book a Scoping Call →View all solutionsNot sure? Get the assessment first